Book a free Discovery Call today to discuss your mortgage application and learn more about the closing stage, including the conditional approval process, home appraisal, and the underwriting process.
Book a free Discovery Call today to discuss your mortgage application and learn more about the closing stage, including the conditional approval process, home appraisal, and the underwriting process.
We are committed to providing excellent service and addressing any consumer complaints promptly and professionally. Our grievance resolution policy ensures that all concerns are handled effectively and respectfully to achieve a fair outcome.
Submitting a Complaint
Consumers who wish to initiate a complaint submission may fill out our Contact Form or directly reach out via email or phone. Complaints will be directed to the appropriate department, and every effort will be made to respond within a few business days. If necessary, an “in-person” or virtual meeting may be arranged to discuss the issue further.
Resolution Process
Every reasonable effort will be made to address and resolve the complaint to the consumer's satisfaction. If the complaint is forwarded by a State Department of Banking & Finance or a regulatory agency, it will be promptly reviewed, and a formal response will be provided to the department within a few weeks of receiving the complaint.
Credit Report Issues
If the complaint pertains to a credit report, consumers are encouraged to obtain their free annual credit report from www.annualcreditreport.com. If disputing credit report inquiries, consumers may contact the credit bureaus or the credit reporting agencies directly, such as Certified Credit, Avantus Credit, or Informative Credit, using the contact details provided in their credit report. Disputes may be submitted via email or phone to the agencies listed in the report.
Contact Information
For any grievances or concerns, please reach out to us using the following details:
Email: jc@zpmloans.com
Phone: 720-594-2626
Mailing Address: 5200 DTC Parkway, Suite 300, Greenwood Village, CO 80111
We are dedicated to efficiently resolving issues and ensuring consumer satisfaction. Thank you for allowing us the opportunity to address your concerns.
As part of our affiliation with Zero Point Mortgage Services, we also operate under the ZPM Privacy Policy and ZPM Grievance Policy. For any issues or concerns not resolved directly with us, you may also reach out to ZPM at info@zpmloans.com referencing their policy.
DISCLAIMER: All information is deemed reliable but not guaranteed. Neither the mortgage company or website company shall be responsible for any typographical errors, misinformation, misprints and both shall be held totally harmless. Information is subject to change without notice. This is not an offer for the extension of credit or a commitment to lend; all applicants must meet lender guidelines.
© 2023 -All Rights Reserved / Jennifer Chicano - Mortgage Broker / NMLS# 1194079 / AZ# 1050227 / CA# DFPI1194079 / CO# 100533633 / PA# 112789 / FL# LO140151
Zero Point Mortgage Services / NMLS# 1216108 / MB# 0934728 / CA# 60DBO66276 / FL# MBR3234
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